Santarome & Me

It's our way of saying thank you. You earn points when you make purchases and perform other activities. You can use them to get discounts on your purchases, so the more you accumulate, the more you save.

Anyone with an account is automatically registered. All points accumulated from your previous orders will be automatically transferred. Please remember to use the same email address that you used for your orders.

You can earn points for all kinds of activities, including referring friends and making purchases. To see all the ways you can earn points, click on the *Earn Points* tab in the menu.

You can view your points balance in the header of the loyalty page when you are logged in.

Select the tab labeled "Redeem Points." There you will find all the rewards we offer. If you have enough points, you can redeem them for a reward.

No. Go ahead, earn as much as you can!

• Approved: These points can be exchanged immediately for rewards.
• Pending: These points must be verified before they can be redeemed. This generally applies to purchases and referrals.
• Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from "pending" to "cancelled").

Your pending points will be canceled and removed from your account.

You, or someone you referred, canceled or returned a purchase.

It may take a few minutes for your points to be credited.

Not directly—you must exchange your points for a gift card, which can then be used at checkout.

If you no longer wish to accumulate points, please contact us and request to be unsubscribed. We will unsubscribe you and you will lose all the points you have accumulated.

Simply contact us and we will re-register you. However, your total points will start from zero.

You can contact us by email at hello@santarome.fr