Terms of Sales

• General Terms and Conditions: designate these General Conditions of Sale.

 

• Client(s): means:

• any non-commercial natural person, aged at least 18 years old and placing Product Orders on the SANTAROME SAS Website for private use.
• any legal entity which acts for purposes which do not fall within the scope of its commercial, industrial, artisanal, liberal or agricultural activity.

 

• Order: any commitment to purchase the Products by the Customer.

 

• Intellectual Property Rights: designate the intellectual property rights owned by SANTAROME SAS (including trademarks, designs and models, patents, copyrights).

 

• Identifier: is understood as the e-mail address necessary to identify a Customer on the SANTAROME SAS Website to access their account.

 

• Delivery(s) : means the transfer to the Customer of physical possession or physical delivery of the Products.

 

• Password: is understood as the succession of characters which the Customer must keep secret and allowing him, with his Identifier, to access his account.

 

• Product(s): means Products marketed by the company SANTAROME SAS, in particular food supplements.

 

• SANTAROME SAS: means the company which sells the Products covered by these General Terms and Conditions, a company registered in the Paris Trade and Companies Register under number 326 346 715, whose contact details are as follows:

 

• Email address: hello@santarome.fr
• Postal address: 25 rue du Général FOY, 75008 PARIS .
• Telephone number: 01 84 79 94 10

 

• Website: designates the Website of the company SANTAROME SAS accessible at the URL address: https://www.santarome.fr/ .

 

• Transport: means the delivery of the Products from the time the Products are made available in the warehouses of the company SANTAROME SAS until their Delivery to the Customer.

SANTAROME SAS reserves the right to adapt or modify the General Terms and Conditions at any time.

These possible modifications will be enforceable as soon as they are posted online and the General Terms and Conditions in force on the day of the Order will be applied to each Order.

The Products concerned by the General Terms and Conditions are mainly food supplements.

 

The essential characteristics of the Products (description, components, allergens) and their price are indicated on the Product sheets on the Website before any purchase by the Customer.

 

SANTAROME SAS will make its best efforts to ensure that the photographic representation of the Products on the Website is as faithful as possible to the Products themselves; however, given the digital presentation method of the Products on the Website, SANTAROME SAS does not guarantee that the Customer's perception of the photographic representation and any visual of the Products corresponds exactly to the Product itself.

 

Product offers are only valid for the duration of their presentation on the Website and while stocks last.

 

The expiration date or the minimum durability date are indicated on the packaging of the Products; the Products are stored in optimal conservation conditions and are packaged in compliance with all health rules.

 

The Products should be stored at room temperature – below 25°C – and protected from light.

To place an Order on the Website:

 

• Either the Customer identifies himself by creating an account using a form to fill out containing the following mandatory information: title, surname, first name, Customer's email address, telephone number, date of birth, password or , if the account has already been created, the Customer must enter their Username and Password in the spaces provided for this purpose;

 

• Either the Customer does not identify himself and does not create an account on the Website, however he must fill out at least , during the Order process, the following information necessary for the execution of the Order: title, name, first name, email address, telephone number, delivery address and billing address.

 

The Customer then selects the Products of his choice on the Website and can view his basket, the contents of which he can modify with a simple click;

 

• the Customer then enters the billing address and the delivery address of the Products before choosing the delivery method they want from the options offered on the Website;

 

• the order summary is updated according to the delivery method chosen and the related additional costs;

 

• the Customer selects the payment method (credit card or Paypal) and accepts the T&Cs via a check box provided for this purpose, located near a hyperlink to the T&Cs;

 

• the Customer has the possibility to check and modify his Order before providing his banking information;

 

• the Customer clicks on the “Order” button to validate their Order.

 

Once the Order has been validated, it can no longer be modified.

 

The Order confirmation can be viewed by the Customer directly online and will be sent to the Customer by email to the email address indicated in the registration form by the Customer, with:

 

• a copy of the General Terms and Conditions,
• a withdrawal form if applicable.

 

This Order confirmation will acknowledge receipt of the Order.

 

The Customer will also have access to the Product(s) which were the subject of the Order by logging into their account with their Username and Password.

5.1. Scope of the right of withdrawal

 

Customers have the right to withdraw without reason and return their Product(s) for fourteen (14) clear days from the date of delivery.

 

On the other hand, in accordance with article L. 221-28 of the Consumer Code, Products cannot be subject to a right of withdrawal:

 

• likely to deteriorate or expire quickly;
• which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.

 

 

5.2. Terms of right of withdrawal

 

To exercise his right of withdrawal, the Customer must notify his intention to withdraw using an unambiguous declaration expressing his desire to withdraw or the withdrawal form accessible here by email to the following address : hello@santarome.fr

The Customer must return the Product subject to withdrawal no later than fourteen (14) days following communication of his decision to withdraw to the following postal address: SANTAROME SAS, 25 rue du Général FOY, 75008 PARIS .

                                                                                              

The Product concerned must be returned to SANTAROME SAS:

 

• in its original packaging in perfect resalable condition (undamaged),
• accompanied by the sales invoice allow the Customer to be identified.

 

The costs of returning the Products are the responsibility of the Customer.

 

Returned Products will be subject to a refund corresponding to the purchase price of the Products and Delivery costs, with the exception of additional costs related to the return of the Products.

 

This reimbursement will take place within fourteen (14) days from the day SANTAROME SAS was informed of the Customer's decision to withdraw provided that the Products were received by SANTAROME SAS within this period.

 

This reimbursement period is however deferred until recovery of the Products by SANTAROME SAS or until the Customer has provided proof of shipment of them.

 

The reimbursement will be made by SANTAROME SAS using the same means of payment as that used by the Customer to place the Order.

SANTAROME SAS reserves the right to modify the sales prices of the Products at any time, it being specified that the sales prices of the Products are set by the price in force at the time the Order is placed. The Prices of the Products are always inclusive of all taxes and in euros. The price is payable in cash and payment is immediate after validation of the Order. Payment is made by credit card or via Paypal. Any Order implies a prior payment obligation. Orders for Product(s) require Internet access, the prices indicated do not include the cost of the Internet connection which remains the responsibility of the Customer.

7.1 Delivery Terms

 

Deliveries are made exclusively in mainland France and the French Overseas Territories to the Delivery address indicated by the Customer during the Order process.

 

Delivery methods, Delivery restrictions and Delivery costs are indicated during the Order process.

 

Deliveries are made, at the customer's choice:

 

• via Chronopost,
• via Colissimo for home delivery,
• via Mondial Relay.

 

7.2 Delivery Time

 

In accordance with article L. 216-1, al. 2 of the Consumer Code, the maximum delivery time is 30 days from the Order of the Product; SANTAROME SAS will provide the Customer with an estimated range of the Delivery date during the Order process, depending on the Delivery method selected by the Customer. For Delivery in mainland France, the Delivery time provided as an indication is generally between 7 and 15 days from receipt of the Order.

 

 

7.3 Late Delivery

 

In the event of late Delivery, the Order is not automatically canceled.

 

Delay in Delivery exceeding seven (7) working days from the latest Delivery date indicated by SANTAROME SAS, and not due to a case of force majeure, gives the Customer the right to cancel their Order by sending their request to SANTAROME SAS – taking care to communicate its Order number – by email to the following email address: hello@santarome.fr .

 

The Customer will obtain a refund of the total price of their Order within fourteen (14) working days following the cancellation of their Order, excluding any compensation.

 

7.4 Delivery and conformity of Products

 

Delivery is deemed to have been made as soon as the Product is made available by the carrier to the Customer.

 

Upon Delivery of the Products, it is the Customer's responsibility to check the condition of the package containing the Products and to express any reservations that appear justified or to refuse the package if:

 

• said package appears to be damaged,
• said package appears to have been opened.

 

The Customer will send his reservations to the carrier by registered letter with acknowledgment of receipt within four (4) working days following Delivery of the Products, it being understood that SANTAROME SAS assumes, in principle, the Transport risks with regard to the Customer.

 

The risks relating to the Products are borne by the Customer, from the moment they take physical possession by the Customer or by a third party designated by him; as an exception, the risks relating to the Products are borne by the Customer, upon delivery to the carrier, in the event that the latter has been chosen by the Customer and outside the modes of transport offered by SANTAROME SAS, at the Customer's special request.

 

7.5 Customer Contact Information

 

It is the Customer's responsibility to ensure that they provide accurate and sufficiently precise information when ordering their contact details to avoid any delivery errors or loss of Products; any error by the Customer concerning this information and resulting in a delay in Delivery or loss of Products cannot be attributed to SANTAROME SAS.

When acting under the legal guarantee of conformity, the Customer benefits from a period of two years from delivery of the Product to act; he can choose between repairing or replacing the Product. However, article L. 217-9 of the Consumer Code provides that the seller – in this case SANTAROME SAS – may not proceed according to the Customer's choice if this choice results in a cost that is clearly disproportionate compared to the other. modality, taking into account the value of the Product or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the Customer.

 

The Customer is exempt from proving the existence of the lack of conformity of the Product during the two years following delivery of the Product.

 

The legal guarantee of conformity applies independently of the commercial guarantee which may be granted by SANTAROME SAS.

 

The Customer may decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code; in this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

8.1. Lack of conformity

In accordance with the legal provisions in force (articles L. 217-4 to L.217-14 of the Consumer Code):

 

• the Product(s) ordered must be suitable for the use usually expected of a similar good, correspond to the description given by SANTAROME SAS and possess the qualities that it has presented to the Client (with the exception of non-contractual visuals);

 

• the Product(s) ordered must/must present the qualities that a Customer can legitimately expect having regard to the public declarations made by SANTAROME SAS, particularly in advertising.

 

SANTAROME SAS undertakes:

 

• either to replace the non-compliant Product with an identical Product (depending on stock availability),

 

• either to exchange the non-compliant Product with a Product of equivalent price and quality (depending on stock availability),

 

• or to reimburse the Customer for the price of the non-compliant Product under the conditions set out in article 3 of the General Conditions of Sale.

 

8.2. Hidden defects

A hidden defect is considered to be any hidden defect which makes the Product(s) ordered unfit(s) for the use for which they are intended, or which reduces this use to such an extent that the Customer does not would not have acquired it, or would have given only a lower price, if he had known it.

 

In accordance with the legal provisions in force (articles 1641 to 1649 of the Civil Code), SANTAROME SAS undertakes:

 

• either to reimburse in full the price of the defective, damaged or damaged Products;

 

• either to reimburse part of the price of defective, damaged or damaged Products, if the customer wishes to keep said Products;

 

• or, if the Customer wishes, to exchange the apparently defective, damaged or damaged Products with Products of equivalent price and quality (depending on stock availability).

 

This guarantee against hidden defects runs for two years from the discovery of the defect.

 

 

8.3. Implementation of guarantees and after-sales service:

 

In the event of damaged packages, lack of conformity or hidden defects affecting the Product, and without prejudice to his possible right of withdrawal, the Customer must report them, within the set deadlines, in detail by email to the address following email: hello@santarome.fr and send the Product to the following postal address: SANTAROME SAS, 25 rue du Général FOY, 75008 PARIS , accompanied by the sales invoice allowing the Customer to be identified. The Customer will accompany his complaint with a photograph allowing the condition of the Product to be visualized, or a description of the problem encountered.

 

After this period, the Products delivered to the Customer will be deemed free from any defect.

 

In cases where a lack of conformity or a hidden defect affecting the Product is proven and not due to the Customer, the Customer can obtain reimbursement within fourteen (14) days of receipt of the complaint by SANTAROME SAS.

 

The initial and return shipping costs will be reimbursed to the Customer (excluding additional costs arising from the fact that the Customer has chosen, where applicable, a more expensive delivery or shipping method than that offered by SANTAROME SAS).

9.1 . Taking an Order online implies knowledge and acceptance of the characteristics and limits of the Internet on the part of the Customer.

 

As such, SANTAROME SAS cannot be held liable in particular with regard to:

 

• technical performance or malfunctions;
• response times for viewing, querying or transferring information;
• service interruptions due to the characteristics and limitations of the Internet network;
• the lack of protection of certain data against misappropriation, intrusions, and the risks of contamination by viruses circulating on the network, hacking of the Customer's data.

 

It is up to the Customer to take all appropriate measures to protect their own data, programs and files.

 

SANTAROME SAS cannot be held responsible for any damage likely to result from the aforementioned risks such as loss of data or deterioration of computer equipment.

 

SANTAROME SAS cannot also be held responsible for:

 

• the absence of receipt of data relating to the taking of the Customer's Order for any reason (Internet connection problem);
• the receipt of data relating to the Customer's Order taking which is incomplete, illegible or impossible to process;

9.2. The Customer must choose a Username and Password to access his account which he must not communicate to third parties; SANTAROME SAS will not be responsible for any damage occurring due to insufficient protection of the Customer's Identifier and Password.

 

9.3. Internet sites external to the SANTAROME SAS Website referring to the latter via Hypertext links are not under the control of SANTAROME SAS which declines all responsibility for their content.

 

9.4 The Customer is entirely responsible for the accuracy of the information he transmits to SANTAROME SAS when placing the Order.

 

The information provided by the Customer when placing the Order is binding on the Customer; in the event of an error made by the Customer in the wording of his contact details or those of the recipient of the Products resulting in the loss of the Products, the Customer cannot be reimbursed for his Order.

 

9.5. SANTAROME SAS cannot be held responsible in the event of the occurrence of a fortuitous event or an event of force majeure. The occurrence of such a case has the effect of suspending the execution of SANTAROME SAS' contractual obligations.

SANTAROME SAS invites Customers to consult its personal data protection policy accessible on the following hyperlink: XXX

This personal data protection policy is intended to inform Customers in particular about:

• the processing of the Customer's personal data collected via the Website,
• the Customer's rights relating to their personal data,

the function of cookies as well as their management and blocking.

SANTAROME SAS is the exclusive owner of all Intellectual Property Rights relating to the Products and to the structure and content of the Website unless expressly stated otherwise.

 

The sale of the Products does not in any case entail transfer, for the benefit of the Customer, of the Intellectual Property Rights attached to the Products of which SANTAROME SAS is the exclusive owner.

 

Any reproduction, exploitation, distribution or use for any reason whatsoever, even partially, of all or part of the attached Intellectual Property Rights:

 

• to SANTAROME SAS Products,
• to the structure and content of the SANTAROME SAS Website,

 

without express and prior authorization from SANTAROME SAS exposes offenders to legal proceedings.

 

These actions would in fact be likely to constitute an infringement of Intellectual Property Rights within the meaning of articles L. 335-2 et seq., articles L.515-1 et seq., L.521-1 et seq., articles L.615 -1 et seq., articles L.615-12 et seq., and articles L. 713-1 et seq. of the Intellectual Property Code.

Any dispute relating to the interpretation and execution of the General Terms and Conditions is subject to French law.

 

In the event of a dispute, particularly regarding the interpretation or execution of the General Terms and Conditions, it is agreed that the Customer and SANTAROME SAS will consult each other in order to reach an amicable agreement.

 

To this end, SANTAROME SAS provides Customers with customer service that can be reached by email at the following address: hello@santarome.fr

 

In the absence of a direct amicable agreement with the SANTAROME SAS customer service, or in the absence of a response from this service within a reasonable time , the Customer may submit the dispute free of charge to an external mediator, by sending their request for amicable settlement to dispute to the FEVAD mediation service (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr .

In accordance with article L.612-2 of the Consumer Code, a dispute cannot be examined by the consumer mediator when:

 

• the Customer does not justify having attempted, beforehand, to resolve his dispute directly with SANTAROME SAS by a written complaint;
• the Customer's request is manifestly unfounded or abusive;
• the Client's request has previously been examined or is currently being examined by another mediator or by a court;
• the Customer submitted his request to the mediator within a period of more than one year from his written complaint to SANTAROME SAS;
• the dispute does not fall within the scope of the mediator's jurisdiction.

 

The Client remains free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

 

In the absence of an amicable resolution, any dispute or dispute relating to the interpretation and/or execution of the T&Cs will be brought, at the choice of the plaintiff (SANTAROME SAS or the Customer) before the court of the place of domicile of the defendant, or of the place of actual delivery of the Product. Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.

ARTICLE 1 – DEFINITIONS

Rules: refers to these Rules of the Game.

Game : designates the competition to which the Rules are the subject.

Organizer: designates the company SAS Santarome, registered in the Paris Trade and Companies Register under number: 326 346 715, whose head office is located at 25 rue du Général Foy, 75008 PARIS.

Participant(s) : designates the participant(s) in the Competition.

ARTICLE 2 – ORGANIZATION

The Organizer occasionally organizes competitions on Facebook and/or Instagram without obligation to purchase (here on his FACEBOOK and Instagram Laboratoire Santarome Bio account).

The purpose of these Regulations is to establish the rules for organizing the Game.

The Game is not organized or sponsored by Facebook or Instagram. Personal data is collected by the Organizer for whom it is intended, without Facebook or Instagram being involved in the collection of personal data, and without it being the recipient.

ARTICLE 3 – DURATION OF THE GAME

The Game will take place on the dates indicated on the Facebook and/or Instagram posts. The Organizer, however, reserves the right to modify, postpone, cancel or extend the Game periods if circumstances require it, without its liability being incurred in this respect.

ARTICLE 4 – TERMS AND CONDITIONS OF PARTICIPATION

Article 4.1 – Conditions of participation in the Game

Participation in the Game is free and without obligation to purchase.

The Game is open only to individuals of legal age, legally capable of contracting, residing in mainland France, with the exception of members of the Organizer's staff and/or members of their direct family, as well as any person who has participated. directly or indirectly in the design, production or management of the Game and/or members of their direct family.

Only one entry per person is permitted.

There participation is strictly nominative and the Participant cannot under any circumstances participate in the Game on behalf of third parties, in particular via the Facebook or Instagram account of said third parties.

Article 4.2 – Conditions of participation.

The Game appears on the Organizer's Facebook account, accessible from the following address: https://www.facebook.com/santarome.fr

And/or on the Organizer's Instagram account, accessible from the following address:

https://www.instagram.com/santarome_bio/

To participate in the Game, the Participant must:

- Have an account on the platform used (Facebook or Instagram), as well as an Internet connection;

- Be or become a fan of the Santarome Bio page on the platform used (Facebook or Instagram);

- Like the publication on the platform used (Facebook or Instagram);

- Comment on the publication on the platform used (Facebook or Instagram) announcing the Game by giving the correct answer to the question asked and identifying a third party.

In order to participate in the Game it is possible to create a Facebook account at the address https://www.facebook.com/

In order to participate in the Game it is possible to create an Instagram account at the address

https://www.instagram.com/

Any participation in the Game that does not comply with the conditions set out in these Rules or registered after the participation deadline will not be taken into account and will be considered void.

Any participation implies full acceptance of these Rules.

The Organizer reserves the right to request proof of identity and address from Participants at any time.

Article 4.3 – Exclusion from participation

Any violation of the articles of the Regulations will result in the exclusion of the Participant and the non-awarding of any prize, without prejudice to any other action that the Organizer may decide to take.

The Organizer reserves the right to carry out any verification for compliance with this article as well as with the entire Regulations, in particular to exclude any Participant who has committed any abuse, without however having the obligation to carry out a systematic verification on all Participants, and may limit this verification to winners.

Any fraud will result in the immediate disqualification of the Participant and, if applicable (by decision of the Organizer), the reimbursement of prizes already sent.

ARTICLE 5 – AWARD, VALUE AND NATURE OF PRIZES

5.1. Prize allocation and value

The nature, value and number of prizes at stake are as follows:

1 prize is up for grabs among the 2 prizes including:

• Lot 1: Digestion Ampoules Pack: 20 Organic Liver Well-Being ampoules, 20 Desmodium 2000 ampoules, 500ml Pure Organic Birch Sap worth €48.60 incl. VAT

OR

• Lot 2: Digestion Capsules Pack: 30 Organic Liver Well-Being capsules, 30 Desmodium 2500 capsules, 500ml Pure Organic Birch Sap worth €44.10 including tax.

The values ​​indicated above are average values ​​of public prices including tax on the date of writing of the Regulations, excluding delivery costs payable by the Organizer. They are provided for information purposes only and may be subject to variation.

The attribution, nature and value of the prizes cannot give rise, on the part of the winners, to any dispute of any kind, nor to the delivery of its equivalent in money, or in products, nor to its replacement or exchange for any reason whatsoever.

In addition, the prizes are not transferable and cannot give rise to a partial or total refund.

In the event of force majeure and if circumstances so require, the Organizer reserves the right to replace the prizes with prizes of equivalent nature and commercial value.

 

ARTICLE 6 – DESIGNATION OF WINNERS AND DELIVERY OF PRIZES

6.1. Designation of winners

Facebook: A random draw will be carried out via the site https://random-facebook.com/ among the entries made in accordance with the Rules.

Instagram: A draw will be carried out via the site https://commentpicker.com/  among the entries made in accordance with the Rules.

The number of winners will correspond to the number of prizes at stake, i.e. a total of 1 winner per game.

For each prize, the draw will take place on the date indicated on the Facebook or Instagram post .

Only one prize will be awarded per winner.

6.2. Prize delivery and winner information

Only the winners will be informed by the Organizer of the results of their participation in the Game. No private message or e-mail will be sent, even in response, to Participants who have not won.

The winners of the Game will be contacted by private message, via Facebook or Instagram, by the Organizer within 1 week following the draw. Each Participant accepts these information terms to access the delivery of prizes in the event of a win.

Once the winner(s) are informed of their win, they must respond, at the latest, 7 days after notification informing them of their win, to the Organizer to confirm that they accept ( nt) his/her lot and to communicate his/her contact details by private message.

If the winner(s) do not respond within 7 days, the prize(s) won will be put back into play or kept by the Organizer without the s) winner(s) can obtain any compensation.

The winner(s) will receive their winnings within a maximum of 6 weeks after having communicated their acceptance of the prize as well as their contact details to the Game Organizer.

The prizes will be sent to the winners (transporter's stamp as proof) by post for winners domiciled in mainland France, the territory delimited for the organization of the game, at the winners' own risk, to the address they will have indicated by private message in response to the Organizer.

The Organizer will not be required to award the prizes if the winner has not correctly provided their contact details when notified of the win or has/have not complied with these Rules.

If a winner:

• does not respond to the Organizer's private message announcing their winning within 7 days,
• refuses his lot,
• gives an address outside authorized territory or incorrectly,
• or does not receive his prize,

then this winner will be considered to have forfeited his prize. In this case, the prizes concerned will become the property of the Organizer who may dispose of them at his convenience.

 

ARTICLE 7 – LIMITATIONS OF LIABILITY OF THE ORGANIZER

7.1. Modification and cancellation of the Game

The Organizer cannot be held responsible if the Game were to be modified, postponed, extended, shortened or canceled.

The Organizer reserves the right, if circumstances so require, to shorten, extend, modify or cancel this Game. It cannot be held liable as a result.

The Organizer reserves the right to cancel at any time and without notice the participation of any Participant who has not complied with the Rules.

The Organizer may cancel or suspend all or part of the Game if it appears that fraud has occurred in any form whatsoever, in particular electronically in the context of participation in the Game. It reserves, in this case, the right to right not to award the prize to the fraudster and/or to prosecute the perpetrator(s) of this fraud before the competent courts.

7.2. Use of the Facebook website and application

Each Participant must respect the conditions of use of the website and the Facebook and Instagram applications.

The Participant acknowledges being informed of the general conditions of use and the confidentiality policy of the website and the Facebook and Instagram applications which can be consulted directly on the website and on the Facebook and Instagram applications.

The Organizer assumes no responsibility for the content and use of Facebook and Instagram. Likewise, Participants will not be able to seek liability from the Facebook or Instagram sites for questions relating to the organization of the Game.

7.3. Access to the Game

Participation in the Game implies knowledge and acceptance of the characteristics and limits of the Internet, in particular with regard to technical performance or malfunctions, response times for consulting, querying or transferring information, the absence of protection of certain data against possible misappropriation or hacking and risks of contamination by possible viruses circulating on the network.

The Organizer cannot be held directly or indirectly responsible, in particular if the Participants' data necessary to fulfill the conditions of participation does not reach it for any reason (for example, Internet connection problem for any reason at the user, momentary failure of its servers for any reason, etc.) or arrives illegible or impossible to process (for example, if the Participant has inadequate computer hardware or software environment for his registration, illegible text , etc.).

It is up to all Participants to take all appropriate measures to protect their own data and/or software stored on their computer/digital equipment against any attack. The connection of any person to the Organizer's Facebook or Instagram page and the participation of Participants in the Game is done under their entire responsibility.

The Organizer cannot be held responsible for the fraudulent use of a Participant's connection or prize allocation rights, unless it can demonstrate the existence of gross negligence on the part of the Organizer. As the Organizer has no obligation and does not have the technical means to ensure the age and identity of Participants registered in the Game, the Organizer will not be responsible in the event of identity theft. committed by a Participant.

The Organizer reserves the right to disqualify any Participant who alters the progress of the Game and to cancel, shorten, modify, postpone, extend or suspend the Game, in the event that the Game's computer servers present malfunctions resulting in particular from bugs. , alteration, unauthorized intervention, fraud, technical anomalies or any other cause due to this Participant and which would affect the administration, security, fairness, integrity or the smooth running of the Game.

The Organizer will make its best efforts to provide access to the Game. The Organizer may, however, at any time, in particular for technical, updating and/or maintenance reasons, interrupt access to the site and the Game. The Organizer will in no way be responsible for these interruptions and their consequences. No compensation can be claimed in this respect.

7.4. Delivery and use of batches

The Organizer cannot be held responsible for delays, losses, damage, theft, bad weather, lack of legibility of stamps due to postal services, and in general for any case of force majeure occurring during the delivery of the lots. The occurrence of such a case will have the effect of suspending or even canceling the delivery of the lots.

Any prize sent by the Organizer to a winner which is unclaimed or returned for any other reason by postal services will be lost to the winner and will remain acquired by the Organizer.

The Organizer will not assume any responsibility for the acceptance and/or use of the prize and any damage that may result; the Organizer cannot be held responsible for any possible defect or misuse of the prize.

The Participants waive all claims related to all of these facts.

ARTICLE 8 – COLLECTION AND PROCESSING OF PERSONAL DATA

The Participant's personal data collected by the Organizer will be processed by the latter in order to reward him with regard to the competition organized by the Organizer on its Facebook and Instagram pages.

Personal data is intended only for the Organizer and will not be transferred to any third party by the Organizer.

Personal data will not be transferred outside the European Union by the Organizer.

In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, Decree No. 2019-536 of May 29, 2019 taken for the application of Law No. 78-17 ( hereinafter referred to together as the “ Informatics and Freedoms Act ”) and in articles 15 to 21 of “ REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of these data, and repealing Directive 95/46/EC " which entered into force on May 25, 2018 (hereinafter referred to as the " GDPR "), the Participant has a right to information, access, rectification, a right to portability, limitation of processing, the right to withdraw consent and a right to have personal data forgotten/erased. The Participant also has the right to object to the processing of his or her personal data for legitimate reasons.

These rights can be exercised online by sending an email to contact@santarome.fr or by post to the postal address:

SANTAROME LABORATORY

25 rue du Général Foy – 75008 PARIS

In this case, the Participant must indicate the personal data that he or she would like the Organizer to correct, update or delete, and provide a copy of an identity document (national identity card or passport).

Participants may also file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes) and the CCIN.

ARTICLE 9 – ACCEPTANCE OF THE REGULATIONS

Participating in the Game implies pure and simple acceptance of these Rules.

No telephone and/or postal requests regarding the interpretation or application of the Rules, the mechanisms or the terms of the Game will be answered.

Any amendment or new Rules will be the subject of a new publication accessible on the Organizer's Facebook and Instagram pages.

Any amendment or new Rules will come into force as soon as they are posted online on the Organizer's Facebook and Instagram pages and any Participant will be deemed to have accepted them simply by virtue of their participation in the Game, from the date of entry into force of the amendment or the new Regulation. Any Participant refusing the modification(s) made must cease participating in the Game.

These Rules will be accessible online on the Organizer's Facebook and Instagram pages via a hyperlink and/or on the publication announcing the Game.

If one or more stipulations of these Regulations were declared null or inapplicable, the other clauses would retain their full force and scope.

ARTICLE 10 – ADVERTISING USE

Participants accept that their contributions to the Game shared on their Facebook or Instagram accounts are reproduced, adapted and represented within the framework of the operation and communication of the game.

They certify that they are the owners of the intellectual property rights to this textual content and/or images and graciously authorize the Organizer to share them on its Facebook or Instagram accounts.

ARTICLE 11 – INTELLECTUAL PROPERTY

The general structure of the Organizer's personalized Facebook and Instagram pages (apart from the Facebook and Instagram specific graphical interface) and the publication of the Game as well as the texts, logos, graphics, brands, images, sounds and videos. component, are the property of the Organizer or third parties and over which the Organizer or third parties hold Intellectual Property rights (in particular copyright, rights to trademarks, designs and patents).

The Organizer or third parties also hold or license Intellectual Property rights over the prizes.

Any representation and/or reproduction and/or partial or total exploitation of the contents of the Organizer's Facebook and Instagram pages and the publication of the Game/or prizes over which the Organizer or third parties hold intellectual property rights, for example any process whatsoever, without the prior written authorization of the Organizer or third parties holding intellectual property rights on said content and/or lots is strictly prohibited and could constitute an infringement within the meaning of Articles L. 335-2 et seq., articles L.515-1 et seq., L.521-1 et seq., articles L.615-1 et seq., articles L.615-12 et seq., and articles L. 713 -2 et seq. and L. 716-1 et seq. of the Intellectual Property Code.

Participants are therefore not authorized to reproduce, represent or market this content and/or prizes except in the following cases:

− Private copy (for the sole personal use of Participants);

− Representation within the family circle.

In general, any representation and/or reproduction and/or partial or total exploitation of Intellectual Property Rights, of any nature whatsoever, is strictly prohibited and could constitute an infringement within the meaning of articles L. 335-2 and following, articles L.515-1 et seq., L.521-1 et seq., articles L.615-1 et seq. and articles L.615-12 et seq., and articles L.713-2 et seq. , L. 716-1 and the Intellectual Property Code.

In any event, Participants may not make any secondary use of the content of the Organizer's Facebook and Instagram pages, whether for a fee or free of charge.

ARTICLE 12 – COVERAGE OF PARTICIPATION FEES

Participants in the Game can obtain a refund of their participation fees in the Game. There can only be one request for a total refund per person (same name and/or same address and/or same email address).

Reimbursement is made under the following conditions:

Regarding connections to the pages https://www.facebook.com/ or https://www.instagram.com/ : Participants who connect to the Internet from a modem and/or by means of a telephone line billed in proportion to the communication time or to the call can obtain reimbursement of their connection costs on the basis of a flat rate per day corresponding to the cost of the connection of 10 minutes of local telephone communication including tax from a landline, according to the rates in force.

Having observed that in the current state of service offerings and technology, certain Internet access providers offer a free or flat-rate connection to Internet users, it is expressly agreed that any access to the pages https://www.facebook .com/ or https://www.instagram.com/ carried out on a free or flat-rate basis (such as in particular cable connection, ADSL or specialized connection) will not give rise to any reimbursement, to the extent that the subscription to the services of the access provider is in this case contracted by the Internet user for his use of the Internet in general and that the fact of the Participant connecting to the site and participating in the Game does not incur any additional costs or expenses.

The costs incurred (slow rate stamp in force less than 20 gr.) by the participant for this reimbursement request will be reimbursed upon simple written request.

The reimbursement request must include the following elements: name, first name, postal address and email address (all these elements must be identical to those entered on the game registration form), a RIB or a RIP (Bank Identity Statement). or Postal), the date and time of participation, and as soon as it becomes available, a photocopy of the detailed invoice from the telephone operator and/or access provider indicating the dates and times of connection, underlining them. This photocopy will serve as proof of address. The name and address of the person requesting reimbursement must be the same as those on the telephone company invoice.

Reimbursement requests must have been sent by post, at the latest within twenty (20) days following the end of the game, postmarked as proof, to: Santarome Laboratory, “Game Date” Competition, 25 rue du Général Foy – 75008 Paris.

Any connection outside the territory mentioned at the beginning of the Regulations will not be reimbursed.

No refund requests sent by email will be taken into account.

ARTICLE 13 – CONSULTATION, DEPOSIT AND REGISTRATION OF REGULATIONS

The Organizer reserves the right to extend, shorten, modify or cancel its operation at any time, particularly in the event of force majeure, without the Participants being able to claim any compensation.

The complete Rules are accessible online on the Organizer's Facebook and Instagram pages via a hyperlink and/or on the publication announcing the Game.

These Rules can also be sent, free of charge, (stamp reimbursed at the 20g slow letter rate) to any person who makes a written request before the end of the Game to the following address: Laboratoire Santarome, 25 rue du Général Foy 75008 PARIS , taking care to indicate the Competition Game “game date”.

 

ARTICLE 14 – APPLICABLE LAW AND DISPUTE

Participants are subject to French regulations applicable to competitions.

These Regulations are subject to French law.

Any dispute or complaint relating to the Game will only be taken into account if it is sent by registered letter with acknowledgment of receipt to the Organizer, within a maximum period of two (2) months after the closing of the Game, postmarked faith, motivating the reasons for the dispute and indicating the contact details of the Participant making the complaint, at the following address: 25 rue du Général Foy, 75008 PARIS.

In the event of a dispute relating to the interpretation or application of the Regulations, the Organizer and the Participants will endeavor to find an amicable solution and, failing agreement, will turn to the Paris Judicial Court.