Terms and Conditions

• GTC: refers to these General Terms and Conditions of Sale.

 

• Client(s): means:

• any individual who is not a merchant, is at least 18 years of age, and places Orders for Products on the SANTAROME SAS Website for private use.
• any legal entity acting for purposes that do not fall within the scope of its commercial, industrial, craft, professional, or agricultural activities.

 

• Order: any commitment by the Customer to purchase the Products.

 

• Intellectual Property Rights: refers to the intellectual property rights owned by SANTAROME SAS (including trademarks, designs and models, patents, and copyrights).

 

• Username: means the email address required to identify a Customer on the SANTAROME SAS website in order to access their account.

 

• Delivery(ies) : refers to the transfer of physical possession or material delivery of the Products to the Customer.

 

• Password: means the sequence of characters that the Customer must keep secret and that, together with their Username, allows them to access their account.

 

• Product(s): refers to Products marketed by SANTAROME SAS, in particular dietary supplements.

 

• SANTAROME SAS: refers to the company selling the Products covered by these GTC, registered with the Paris Trade and Companies Register under number 326 346 715, whose contact details are as follows:

 

• Email address: hello@santarome.fr
• Mailing address: 25 rue du Général FOY, 75008 PARIS.
• Phone number: 01 84 79 94 10

 

• Website: refers to the website of SANTAROME SAS, accessible at the URL: https://www.santarome.fr/.

 

• Transport: means the transport of the Products from the time they are made available in the warehouses of SANTAROME SAS until their Delivery to the Customer.

SANTAROME SAS reserves the right to adapt or modify the GTC at any time.

Any such modifications shall be enforceable as soon as they are posted online, and the GTC in force on the date of the Order shall apply to each Order.

The Products covered by the GTC are mainly dietary supplements.

 

The essential characteristics of the Products (description, ingredients, allergens) and their prices are indicated on the Product pages on the Website before any purchase by the Customer.

 

SANTAROME SAS will make every effort to ensure that the photographic representation of the Products on the Website is as faithful as possible to the Products themselves; however, given the digital presentation of the Products on the Website, SANTAROME SAS does not guarantee that the Customer's perception of the photographic representation and any visual representation of the Products will correspond exactly to the Product itself.

 

Product offers are only valid for as long as they are displayed on the Website and while stocks last.

 

The use-by date or minimum durability date is indicated on the Product packaging; the Products are stored under optimal conditions and are packaged in accordance with all health regulations.

 

The Products should be stored at room temperature—below 25°C—and away from light.

To place an Order on the Website:

 

• The Customer either identifies themselves by creating an account using a form to be completed containing the following mandatory information: title, surname, first name, email address, telephone number, date of birth, password; or, if the account has already been created, the Customer must enter their username and password in the spaces provided for this purpose.

 

• If the Customer does not identify themselves and does not create an account on the Website, they must nevertheless provide, at a minimum, the following information during the Order process, which is necessary for the Order to be fulfilled: title, last name, first name, email address, phone number, delivery address, and billing address.

 

The Customer then selects the Products of their choice on the Website and can view their shopping cart, the contents of which can be modified with a simple click;

 

• The Customer then enters the billing address and the delivery address for the Products before choosing the desired delivery method from the options offered on the Website.

 

• The order summary is updated according to the selected delivery method and any additional costs associated with it.

 

• The Customer selects the payment method (credit card or PayPal) and accepts the Terms and Conditions by checking the box provided for this purpose, located next to a hyperlink linking to the GTC.

 

• The Customer has the option to review and modify their Order before entering their bank details.

 

• The Customer clicks on the "Order" button to confirm their Order.

 

Once the Order has been confirmed, it can no longer be modified.

 

The Order confirmation can be viewed by the Customer directly online and will be sent to the Customer by email to the email address provided by the Customer in the registration form, including:

 

• a copy of the Terms and Conditions,
• a withdrawal form, if applicable.

 

This Order Confirmation will acknowledge receipt of the Order.

 

The Customer will also have access to the Product(s) that were the subject of the Order by logging into their account with their Username and Password.

5.1. Scope of the right of withdrawal

 

Customers have the right to withdraw without cause and return their Product(s) within fourteen (14) calendar days from the date of delivery.

 

However, in accordance with Article L. 221-28 of the Consumer Code, the following Products are not subject to the right of withdrawal:

 

• likely to deteriorate or expire rapidly;
• which have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection.

 

 

5.2. Terms and conditions of the right of withdrawal

 

To exercise their right of withdrawal, Customers must notify their intention to withdraw by means of an unambiguous statement expressing their desire to withdraw or by using the withdrawal form available here.i by email to the following address: hello@santarome.fr

The Customer must return the Product subject to withdrawal no later than fourteen (14) days after communicating their decision to withdraw to the following postal address: SANTAROME SAS, 25 rue du Général FOY, 75008 PARIS.

                                                                                              

The Product concerned must be returned to SANTAROME SAS:

 

• in its original packaging in perfect condition for resale (undamaged),
• accompanied by the sales invoice enable the Customer to be identified.

 

The costs of returning the Products shall be borne by the Customer.

 

Returned Products will be refunded at the purchase price of the Products and Delivery costs, excluding any additional costs associated with returning the Products.

 

This refund will be made within fourteen (14) days from the date on which SANTAROME SAS was informed of the Customer's decision to withdraw, provided that the Products have been received by SANTAROME SAS within this period.

 

However, this refund period is deferred until SANTAROME SAS has recovered the Products or until the Customer has provided proof of shipment of the Products.

 

The refund will be made by SANTAROME SAS using the same payment method used by the Customer to place the Order.

SANTAROME SAS reserves the right to modify the sale prices of the Products at any time, it being specified that the sale prices of the Products are set by the price list in force at the time the Order is placed. The Prices of the Products are always inclusive of all taxes and in euros. The price is payable in cash and payment is due immediately after the Order is confirmed. Payment is made by credit card or via PayPal. All Orders are subject to prior payment. For Orders of Products requiring Internet access, the prices indicated do not include the cost of the Internet connection, which remains the responsibility of the Customer.

7.1 Delivery Terms

 

Deliveries are made exclusively in mainland France and the French overseas departments and territories to the delivery address provided by the Customer during the ordering process.

 

Delivery methods, delivery restrictions, and delivery charges are indicated during the ordering process.

 

Deliveries are made, at the customer's choice:

 

• via Chronopost,
• via Colissimo for home delivery,
• via Mondial Relay.

 

7.2 Delivery Time

 

In accordance with Article L. 216-1, paragraph 2 of the French Consumer Code, the maximum delivery time is 30 days from the date of the Product Order; SANTAROME SAS will provide the Customer with an estimated delivery date range during the ordering process, depending on the delivery method selected by the Customer. For Delivery in mainland France, the Delivery time provided for information purposes is generally between 7 and 15 days from receipt of the Order.

 

 

7.3 Delayed Delivery

 

In the event of a delay in delivery, the Order shall not be automatically canceled.

 

Any delay in delivery exceeding seven (7) business days from the latest delivery date indicated by SANTAROME SAS, and not due to force majeure, entitles the Customer to cancel their Order by sending a request to SANTAROME SAS—taking care to include their Order number—by email to the following address: hello@santarome.fr.

 

The Customer will receive a refund for the total price of their Order within fourteen (14) business days of canceling their Order, excluding any compensation.

 

7.4 Delivery and conformity of Products

 

Delivery is deemed to have been made as soon as the Product is made available to the Customer by the carrier.

 

Upon delivery of the Products, it is the Customer's responsibility to check the condition of the package containing the Products and to express any reservations that may seem justified or to refuse the package if:

 

• the package appears to be damaged,
• The package appears to have been opened.

 

The Customer shall send its reservations to the carrier by registered letter with acknowledgment of receipt within four (4) working days of Delivery of the Products, it being understood that SANTAROME SAS assumes, in principle, the risks of Transport with regard to the Customer.

 

The risks associated with the Products shall be borne by the Customer from the moment they are physically taken into possession by the Customer or by a third party designated by the Customer; as an exception, the risks associated with the Products shall be borne by the Customer from the moment they are handed over to the carrier, in the event that the latter has been chosen by the Customer and outside the modes of transport offered by SANTAROME SAS, at the Customer's special request.

 

7.5 Customer Contact Information

 

It is the Customer's responsibility to ensure that the information provided when placing the Order is accurate and sufficiently precise in order to avoid any delivery errors or loss of Products; SANTAROME SAS cannot be held responsible for any errors made by the Customer regarding this information that result in a delay in delivery or loss of Products.

When acting under the legal guarantee of conformity, the Customer has a period of two years from delivery of the Product to take action; they may choose between repair or replacement of the Product. However, Article L. 217-9 of the Consumer Code provides that the seller—in this case, SANTAROME SAS—may not proceed according to the Customer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the Product or the significance of the defect. In this case, the seller is required to proceed, unless this is impossible, with the option not chosen by the Customer.

 

The Customer is exempt from proving the existence of the Product's lack of conformity during the two years following delivery of the Product.

 

The legal guarantee of conformity applies independently of any commercial guarantee that may be granted by SANTAROME SAS.

 

The Customer may decide to enforce the warranty against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code; in this case, they may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

8.1. Non-conformity

In accordance with the legal provisions in force (Articles L. 217-4 to L.217-14 of the Consumer Code):

 

• the Product(s) ordered must be fit for the purpose usually expected of similar goods, correspond to the description given by SANTAROME SAS, and possess the qualities that SANTAROME SAS has presented to the Customer (with the exception of non-contractual visuals);

 

• The Product(s) ordered must have the qualities that a Customer can legitimately expect in light of the public statements made by SANTAROME SAS, particularly in advertising.

 

SANTAROME SAS is committed to:

 

• either replace the non-compliant Product with an identical Product (depending on stock availability),

 

• either exchange the non-compliant Product for a Product of equivalent price and quality (depending on stock availability),

 

• either reimburse the Customer for the price of the non-compliant Product under the conditions set out in Article 3 of the GTC.

 

8.2. Hidden defects

 

A hidden defect is any hidden fault that renders the Product(s) ordered unfit for their intended use, or that diminishes their use to such an extent that the Customer would not have purchased them, or would have paid a lower price for them, had they been aware of the defect.

 

In accordance with the legal provisions in force (Articles 1641 to 1649 of the Civil Code), SANTAROME SAS undertakes:

 

• either refund the full price of defective, damaged, or spoiled Products;

 

• either refund part of the price of defective, damaged, or spoiled Products, if the customer wishes to keep said Products;

 

• or, if the Customer so wishes, to exchange Products that appear to be defective, damaged, or spoiled for Products of equivalent price and quality (depending on stock availability).

 

This warranty against hidden defects is valid for two years from the date of discovery of the defect.

 

 

8.3. Implementation of warranties and after-sales service:

 

In the event of damaged packages, non-compliance, or hidden defects affecting the Product, and without prejudice to their right of withdrawal, Customers must report this in detail within the specified time frame by email to the following address: hello@santarome.fr and send the Product to the following postal address: SANTAROME SAS, 25 rue du Général FOY, 75008 PARIS, accompanied by the sales invoice identifying the Customer. The Customer shall accompany their complaint with a photograph showing the condition of the Product, or a description of the problem encountered.

 

After this period, the Products delivered to the Customer shall be deemed free from any defects.

 

In cases where a lack of conformity or hidden defect affecting the Product is proven and not attributable to the Customer, the Customer may obtain a refund within fourteen (14) days of receipt of the complaint by SANTAROME SAS.

 

The initial shipping and return costs will be refunded to the Customer (excluding any additional costs incurred as a result of the Customer choosing, where applicable, a more expensive delivery or shipping method than that offered by SANTAROME SAS).

9.1. By placing an Order online, the Customer acknowledges and accepts the characteristics and limitations of the Internet.

 

As such, SANTAROME SAS cannot be held liable in particular with regard to:

 

• technical performance or malfunctions;
• response times for viewing, querying, or transferring information;
• service interruptions due to the characteristics and limitations of the Internet;
• the lack of protection of certain data against misuse, intrusion, and the risk of contamination by viruses circulating on the network, hacking of Customer data.

 

It is the Customer's responsibility to take all appropriate measures to protect their own data, programs, and files.

 

SANTAROME SAS cannot be held liable for any damage that may arise from the aforementioned risks, such as loss of data or damage to computer equipment.

 

SANTAROME SAS shall also not be held liable for:

 

• failure to receive data relating to the Customer's Order for any reason (Internet connection problem);
• receipt of incomplete, illegible, or unprocessable data relating to the Customer's Order;

9.2. The Customer must choose a username and password to access their account, which they must not disclose to third parties; SANTAROME SAS shall not be liable for any damage arising from insufficient protection of the Customer's username and password.

 

9.3. External websites outside the SANTAROME SAS website that refer to the latter via hypertext links are not under the control of SANTAROME SAS, which declines all responsibility for their content.

 

9.4 The Customer is entirely responsible for the accuracy of the information they provide to SANTAROME SAS when placing the Order.

 

The information provided by the Customer when placing the Order is binding; in the event of an error made by the Customer in the wording of their contact details or those of the recipient of the Products, resulting in the loss of the Products, the Customer will not be refunded for their Order.

 

9.5. SANTAROME SAS cannot be held liable in the event of a fortuitous event or force majeure. The occurrence of such an event shall suspend the performance of SANTAROME SAS's contractual obligations.

SANTAROME SAS invites Customers to consult its personal data protection policy, which can be accessed via the following hyperlink: XXX

This personal data protection policy is intended to inform Customers in particular about:

• the processing of the Customer's personal data collected via the Website,
• the rights of the Customer with regard to their personal data,

the function of cookies and how to manage and block them.

SANTAROME SAS is the exclusive owner of all Intellectual Property Rights relating to the Products and to the structure and content of the Website, unless expressly stated otherwise.

 

The sale of the Products does not in any way entail the transfer to the Customer of the Intellectual Property Rights attached to the Products, which are exclusively owned by SANTAROME SAS.

 

Any reproduction, exploitation, distribution, or use for any purpose whatsoever, even partially, of all or part of the Intellectual Property Rights attached:

 

• SANTAROME SAS Products,
• to the structure and content of the SANTAROME SAS website,

 

without the express prior authorization of SANTAROME SAS, violators will be subject to legal proceedings.

 

Such actions could constitute an infringement of intellectual property rights within the meaning of Articles L. 335-2 et seq., Articles L.515-1 et seq., L.521-1 et seq., Articles L.615-1 et seq., Articles L.615-12 et seq., and Articles L. 713-1 et seq. of the Intellectual Property Code.

Any dispute relating to the interpretation and execution of the GTC is subject to French law.

 

In the event of a dispute, particularly regarding the interpretation or execution of the GTC, it is agreed that the Customer and SANTAROME SAS will consult each other in order to reach an amicable agreement.

 

To this end, SANTAROME SAS provides Customers with a customer service department that can be contacted by email at the following address: hello@santarome.fr

 

In the absence of a direct amicable agreement with SANTAROME SAS customer service, or in the absence of a response from this service within a reasonable period of time, the Customer may submit the dispute free of charge to an external mediator by sending their request for amicable settlement of the dispute to the FEVAD (Federation of E-commerce and Distance Selling) mediation service, whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – https://www.mediateurfevad.fr.

In accordance with Article L.612-2 of the Consumer Code, a dispute cannot be examined by the consumer mediator when:

 

• the Customer does not provide evidence of having previously attempted to resolve the dispute directly with SANTAROME SAS by means of a written complaint;
• the Customer's request is manifestly unfounded or abusive;
• the Customer's request has been previously examined or is currently being examined by another mediator or by a court;
• the Customer submitted their request to the mediator more than one year after submitting their written complaint to SANTAROME SAS;
• the dispute does not fall within the mediator's jurisdiction.

 

The Customer remains free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

 

In the absence of an amicable resolution, any dispute or litigation relating to the interpretation and/or execution of the GTC shall be brought, at the discretion of the claimant (SANTAROME SAS or the Customer), before the court of the place of residence of the defendant or the place of actual delivery of the Product. Any dispute relating to the interpretation and execution of these general terms and conditions of sale shall be subject to French law.

ARTICLE 1 – DEFINITIONS

Rules: refers to these Game Rules.

Game : refers to the contest covered by the Rules.

Organizer: refers to the company SAS Santarome, registered in the Paris Trade and Companies Register under number: 326 346 715, whose registered office is located at 25 rue du Général Foy, 75008 PARIS.

Participant(s) : refers to the participant(s) in the Contest.

 

ARTICLE 2 – ORGANIZATION

The Organizer occasionally organizes contests on Facebook and/or Instagram. no purchase necessary (on its FACEBOOK and Instagram accounts Laboratoire Santarome Bio).

The purpose of these Rules is to set out the rules governing the organization of the Game.

The Contest is not organized or sponsored by Facebook or Instagram. Personal data is collected by the Organizer, for whom it is intended, without Facebook or Instagram being involved in the collection of personal data, and without them being the recipient of such data.

 

ARTICLE 3 – DURATION OF THE GAME

The Contest will take place on the dates indicated on Facebook and/or Instagram posts. However, the Organizer reserves the right to modify, postpone, cancel, or extend the Contest periods if circumstances so require, without incurring any liability in this regard.

ARTICLE 4 – TERMS AND CONDITIONS OF PARTICIPATION

Article 4.1 – Conditions for participation in the Contest

Participation in the Contest is free and there is no purchase necessary.

The Contest is open only to individuals of legal age who are legally capable of entering into contracts and who reside in metropolitan France, with the exception of employees of the Organizer and/or their immediate family members, as well as any person who has participated directly or indirectly in the design, production, or management of the Contest and/or their immediate family members.

Only one entry per person is allowed.

The Participation is strictly personal and the Participant may not under any circumstances participate in the Contest on behalf of a third party, in particular via the Facebook or Instagram account of said third parties.

Article 4.2 – Terms and conditions of participation.

The Game appears on the Organizer's Facebook account, accessible at the following address: https://www.facebook.com/santarome.fr

And/or on the Organizer's Instagram account, accessible at the following address:

https://www.instagram.com/santarome_bio/

To participate in the Contest, the Participant must:

- Have an account on the platform used (Facebook or Instagram), as well as an Internet connection;

- Be or become a fan of the Santarome Bio page on the platform used (Facebook or Instagram);

- Like the post on the platform used (Facebook or Instagram);

- Comment on the post on the platform used (Facebook or Instagram) announcing the Contest by giving the correct answer to the question asked and tagging a third party.

 

To participate in the Game, you can create a Facebook account at the following address: https://www.facebook.com/

To participate in the Contest, you can create an Instagram account at the following address:

https://www.instagram.com/

Any entry in the Contest that does not comply with the conditions set out in these Rules or that is registered after the entry deadline will not be considered and will be deemed invalid.

Participation implies full acceptance of these Rules.

The Organizer reserves the right to request proof of identity and address from Participants at any time.

Article 4.3 – Exclusion from participation

Any violation of the articles of the Rules will result in the Participant's exclusion and the non-award of any prize, without prejudice to any other action that the Organizer may decide to take.

The Organizer reserves the right to carry out any checks to ensure compliance with this article and with the Rules as a whole, in particular to exclude any Participant who has committed any form of abuse, without however being obliged to carry out systematic checks on all Participants, and may limit such checks to the winners.

Any fraud will result in the immediate disqualification of the Participant and, where applicable (at the Organizer's discretion), the reimbursement of prizes already sent.

ARTICLE 5– ALLOCATION, VALUE, AND NATURE OF PRIZES

5.1. Prize allocation and value

The nature, value, and number of prizes are as follows:

There are 1 prize to be won from among 2 prizes, each comprising:  

• Lot 1: Digestion Pack Ampoules: 20 Organic Liver Wellness ampoules, 20 Desmodium 2000 ampoules, 500ml Organic Pure Birch Sap worth €48.60 including tax.

OR

• Lot 2: Digestion Pack Capsules: 30 Organic Liver Wellness capsules, 30 Desmodium 2500 capsules, 500ml Organic Pure Birch Sap worth €44.10 including tax.

 

The values indicated above are average retail prices including tax at the date of writing of the Rules, excluding delivery costs payable by the Organizer. They are provided for information purposes only and are subject to change.

The allocation, nature, and value of the prizes cannot give rise to any dispute of any kind on the part of the winners, nor to the payment of their equivalent value in cash or products, nor to their replacement or exchange for any reason whatsoever.

Furthermore, prizes are non-transferable and cannot be exchanged for a partial or full refund.

In the event of force majeure and if circumstances so require, the Organizer reserves the right to replace the prizes with prizes of equivalent nature and commercial value.

 

ARTICLE 6 – SELECTION OF WINNERS AND AWARDING OF PRIZES

6.1. Selection of winners

Facebook: A random draw will be conducted via the website https://random-facebook.com/ among entries submitted in accordance with the Rules.

Instagram: A random draw will be conducted via the website https://commentpicker.com/  among entries submitted in accordance with the Rules.

The number of winners will correspond to the number of prizes available, i.e., a total of one winner per game.

For each prize, the draw will take place on the date indicated on the Facebook or Instagram post.

Only one prize will be awarded per winner.

6.2. Delivery of prizes and notification of winners

Only winners will be notified by the Organizer of the results of their participation in the Contest. No private messages or emails will be sent, even in response, to Participants who have not won.

The winners of the Contest will be contacted by private message, via Facebook or Instagram, by the Organizer within one week of the draw. Each Participant agrees to these terms and conditions in order to receive their prize in the event of a win.

Once the winner(s) has/have been notified of their win, they must respond to the Organizer within seven days of receiving notification of their win to confirm that they accept their prize and to provide their contact details by private message.

If the winner(s) do not respond within 7 days, the prize(s) won will be put back into play or retained by the Organizer without the winner(s) being entitled to any compensation.

The winner(s) will receive their prize within a maximum of 6 weeks after communicating their acceptance of the prize and their contact details to the Contest Organizer.

Prizes will be sent to winners (as evidenced by the carrier's stamp) by post for winners residing in mainland France, the territory defined for the organization of the contest, at the winners' own risk, to the address they have provided in a private message to the Organizer.

The Organizer shall not be required to award prizes if the winner has not correctly provided their contact details when notified of their win or has not complied with these Rules.

If there is a winner:

• does not respond to the Organizer's private message informing them of their win within 7 days,
• refuses his lot,
• provides an address outside the authorized territory or an incorrect address,
• or does not receive their order,

 

then that winner will be deemed to have forfeited their prize. In this case, the prizes in question will become the property of the Organizer, who may dispose of them as they see fit.

 

ARTICLE 7 – LIMITS OF THE ORGANIZER'S LIABILITY

7.1. Modification and cancellation of the Game

The Organizer cannot be held liable if the Contest has to be modified, postponed, extended, shortened, or canceled.

The Organizer reserves the right, if circumstances so require, to shorten, extend, modify, or cancel this Contest. It shall not be held liable for doing so.

The Organizer reserves the right to cancel at any time and without notice the participation of any Participant who has not complied with the Rules.

The Organizer may cancel or suspend all or part of the Contest if it appears that fraud has occurred in any form, particularly in relation to computer use in connection with participation in the Contest. In this case, the Organizer reserves the right not to award the prize to the fraudster and/or to take legal action against the perpetrator(s) of such fraud before the competent courts.

7.2. Use of the Website and Facebook Application

Each Participant must comply with the terms of use of the website and Facebook and Instagram applications.

The Participant acknowledges that they have been informed of the general terms and conditions of use and the privacy policy of the website and the Facebook and Instagram applications, which can be viewed directly on the website and on the Facebook and Instagram applications.

The Organizer assumes no responsibility for the content and use of Facebook and Instagram. Similarly, Participants may not hold Facebook or Instagram liable for matters relating to the organization of the Contest.

7.3. Access to the Game

Participation in the Game implies knowledge and acceptance of the characteristics and limitations of the Internet, particularly with regard to technical performance or malfunctions, response times for consulting, querying, or transferring information, the lack of protection of certain data against possible misuse or hacking, and the risk of contamination by viruses circulating on the network.

The Organizer cannot be held directly or indirectly liable if the Participant data required to fulfill the conditions of participation is not received for any reason (e.g., Internet connection problems for any reason on the user's end, temporary server failure for any reason, etc.) or if it is received in an illegible or unprocessable format (for example, if the Participant has inadequate computer hardware or software for registration, illegible text, etc.).

It is the responsibility of each Participant to take all appropriate measures to protect their own data and/or software stored on their computer/digital equipment against any infringement. Any person connecting to the Organizer's Facebook or Instagram pages and Participants taking part in the Contest do so under their own responsibility.

The Organizer cannot be held liable for the fraudulent use of a Participant's login details or prize allocation, unless it can be proven that the Organizer was grossly negligent. As the Organizer has no obligation and does not have the technical means to verify the age and identity of Participants registered for the Contest, the Organizer shall not be liable in the event of identity theft committed by a Participant.

The Organizer reserves the right to disqualify any Participant who alters the course of the Game and to cancel, shortening, modifying, postponing, extending, or suspending the Game in the event that the Game's computer servers malfunction as a result of bugs, tampering, unauthorized intervention, fraud, technical anomalies, or any other cause attributable to that Participant that would affect the administration, security, fairness, integrity or proper conduct of the Game.

The Organizer will make every effort to provide access to the Game. However, the Organizer may, at any time, particularly for technical reasons, updates, and/or maintenance, interrupt access to the site and the Game. The Organizer will not be held liable for these interruptions and their consequences. No compensation may be claimed in this regard.

 

7.4. Delivery and use of prizes

The Organizer cannot be held liable for delays, losses, damage, theft, bad weather, illegible postmarks due to postal services, and in general any case of force majeure occurring during the delivery of prizes. The occurrence of such a case will result in the suspension or even cancellation of the delivery of prizes.

Any prize sent by the Organizer to a winner that is unclaimed or returned for any other reason by the postal services will be forfeited by the winner and remain the property of the Organizer.

The Organizer shall not be held liable for the acceptance and/or use of the prize and any damage that may result therefrom; the Organizer shall not be held liable for any defect or misuse of the prize.

The Participants waive all claims related to all of these facts.

 

ARTICLE 8 – COLLECTION AND PROCESSING OF PERSONAL DATA

The Participant's personal data collected by the Organizer will be processed by the latter in order to reward the Participant in connection with the contest organized by the Organizer on its Facebook and Instagram pages.

Personal data is intended solely for the Organizer and will not be transferred to any third party by the Organizer.

Personal data will not be transferred outside the European Union by the Organizer.

In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files, and freedoms, Decree No. 2019-536 of May 29, 2019 implementing Law No. 78-17 (hereinafter collectively referred to as " Data Protection Act ) and Articles 15 to 21 of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC " came into effect on May 25, 2018 (hereinafter referred to as the " GDPR ), the Participant has the right to information, access, rectification, portability, restriction of processing, withdrawal of consent, and the right to be forgotten/erasure of their personal data. The Participant also has the right to object to the processing of their personal data on legitimate grounds.

These rights can be exercised online by sending an email to contact@santarome.fr or by mail to the postal address:

SANTAROME LABORATORY

25 rue du Général Foy – 75008 PARIS

In this case, the Participant must indicate the personal data that they would like the Organizer to correct, update, or delete, and provide a copy of an identity document (national identity card or passport).

Participants may also file a complaint with supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes) and the CCIN.

 

ARTICLE 9 – ACCEPTANCE OF THE RULES

Participation in the Game implies full and unconditional acceptance of these Rules.

No telephone or postal inquiries regarding the interpretation or application of the Rules, mechanisms, or terms and conditions of the Contest will be answered.

Any amendments or new Rules will be published on the Organizer's Facebook and Instagram pages.

Any amendment or new Rules shall come into effect as soon as they are posted on the Organizer's Facebook and Instagram pages, and all Participants shall be deemed to have accepted them simply by participating in the Contest, as of the date on which the amendment or new Rules come into effect. Any Participant who refuses to accept the amendment(s) must cease participating in the Contest.

These Rules will be available online on the Organizer's Facebook and Instagram pages. via a hyperlink and/or on the publication announcing the Contest.

If one or more provisions of these Rules are declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

ARTICLE 10 – ADVERTISING USE

Participants agree that their contributions to the Game shared on their Facebook or Instagram accounts may be reproduced, adapted, and represented in connection with the operation and communication of the Game.

They certify that they hold the intellectual property rights to these texts and/or images and grant the Organizer permission to share them on its Facebook or Instagram accounts free of charge.

 

 

 

ARTICLE 11 – INTELLECTUAL PROPERTY

The general structure of the Organizer's customized Facebook and Instagram pages (apart from the Facebook and Instagram graphical interface) and the publication of the Contest, as well as the texts, logos, graphics, trademarks, images, sounds, and videos that comprise them, are the property of the Organizer or third parties and over which the Organizer or third parties hold intellectual property rights (including copyrights, trademark rights, design rights, and patents).

The Organizer or third parties are also owners or licensees of intellectual property rights on the prizes.

Any representation and/or reproduction and/or partial or total use of the content of the Organizer's Facebook and Instagram pages and the publication of the Contest and/or prizes to which the Organizer or third parties hold intellectual property rights, by any means whatsoever, without the prior written authorization of the Organizer or third parties holding intellectual property rights over said content and/or prizes is strictly prohibited and may constitute an infringement within the meaning of Articles L. 335-2 et seq., Articles L.515-1 et seq., L.521-1 et seq., Articles L.615-1 et seq., Articles L.615-12 et seq., and Articles L. 713-2 et seq. and L. 716-1 et seq. of the Intellectual Property Code.

Participants are therefore not authorized to reproduce, represent, or commercialize this content and/or prizes except in the following cases:

− Private copying (for the Participants' personal use only);

− Representation within the family circle.

 

In general, any representation and/or reproduction and/or partial or total exploitation of Intellectual Property Rights, of any nature whatsoever, is strictly prohibited and may constitute an infringement within the meaning of Articles L. 335-2 et seq., Articles L.515-1 et seq., L.521-1 et seq., Articles L.615-1 et seq. and Articles L.615-12 et seq., and Articles L.713-2 et seq., L. 716-1 and of the Intellectual Property Code.

In any event, Participants may not make any secondary use of the content of the Organizer's Facebook and Instagram pages, whether for a fee or free of charge.

 

ARTICLE 12 – COVERAGE OF PARTICIPATION COSTS

Participants in the Game may obtain reimbursement for their participation fees. Only one overall reimbursement request may be made per person (same name and/or same address and/or same email address).

Refunds are made under the following conditions:

Regarding connections to pages https://www.facebook.com/ or https://www.instagram.com/ Participants who connect to the internet via a modem and/or a telephone line billed on a pro-rata basis according to connection time or per call may obtain reimbursement of their connection costs on the basis of a daily flat rate corresponding to the cost of a 10-minute local telephone call, including tax, from a landline, according to the rates in force.

Given that, in the current state of service offerings and technology, certain Internet service providers offer free or flat-rate connections to Internet users, it is expressly agreed that any access to the pages https://www.facebook.com/ or https://www.instagram.com/ provided on a free or flat-rate basis (such as cable, ADSL, or dedicated connection) shall not give rise to any reimbursement, insofar as the subscription to the access provider's services is in this case contracted by the Internet user for their general use of the Internet and the fact that the Participant connects to the site and participates in the Game does not incur any additional costs or expenses.

The costs incurred (standard postage rate for items weighing less than 20 grams) by the participant for this reimbursement request will be reimbursed upon written request.

The refund request must include the following information: last name, first name, postal address, and email address (all of which must be identical to the information entered on the game registration form), bank account details or postal account details, the date and time of participation, and, once available, a photocopy of the detailed invoice from the telephone operator and/or internet service provider showing the dates and times of connection, which must be highlighted. This photocopy will serve as proof of address. The name and address of the person requesting the refund must be the same as those mentioned on the telephone operator's invoice.

Refund requests must be sent by post, no later than twenty (20) days after the end of the contest, as evidenced by the postmark, to: Laboratoire Santarome, Contest "Contest Date," 25 rue du Général Foy – 75008 Paris.

Any connection outside the territory mentioned at the beginning of the Rules will not be reimbursed.

No refund requests sent by email will be considered.

 

ARTICLE 13 – CONSULTATION, FILING, AND REGISTRATION OF THE REGULATIONS

The Organizer reserves the right to extend, shorten, modify, or cancel its operation at any time, particularly in the event of force majeure, without Participants being entitled to any compensation.

The complete Rules are available online on the Organizer's Facebook and Instagram pages via a hyperlink and/or in the post announcing the Contest.

These Rules may also be sent free of charge (postage reimbursed at the 20g slow letter rate) to anyone who requests them in writing before the end of the Contest at the following address: Laboratoire Santarome, 25 rue du Général Foy 75008 PARIS, France, taking care to indicate the Contest "date of the contest."

 

ARTICLE 14 – APPLICABLE LAW AND DISPUTES

Participants are subject to French regulations applicable to contests.

These Rules are subject to French law.

Any dispute or complaint relating to the Contest will only be considered if it is sent by registered letter with acknowledgment of receipt to the Organizer, within a maximum of two (2) months after the end of the Contest, as evidenced by the postmark, stating the reasons for the dispute and indicating the contact details of the Participant making the complaint, to the following address: 25 rue du Général Foy, 75008 PARIS.

In the event of a dispute relating to the interpretation or application of the Rules, the Organizer and the Participants shall endeavor to find an amicable solution and, failing agreement, shall refer the matter to the Paris Court of Justice.